Zoo Tycoon 2 Support

For product support information, including common issues, frequently asked questions, helpful links, and how-tos, visit the Zoo Tycoon 2 Solutions Center.

• In light of a few instances of a disc formatting issue with Zoo Tycoon 2: Ultimate Collection (SKU# AXB-00033/UPC# 882224717298), Microsoft is immediately replacing the game. We are providing the correct disc to customers who believe they have obtained a copy of Zoo Tycoon 2: Ultimate Collection with the formatting issue. Customers simply need to call the toll-free customer service hotline at 1-800-360-7561 to receive a replacement disc for the game. We apologize for any inconvenience this may have caused and appreciate your patience as we work quickly to resolve the issue.

Here are some examples of issues you can receive assistance with resolving:

• Games: How to troubleshoot display issues
  Describes how to troubleshoot display-related problems that you may experience while playing the game.

• Games: The game stops responding or quits unexpectedly
  Describes what to if you start or play Zoo Tycoon 2 and experience one or more of the following symptoms: The game stops responding. The game quits unexpectedly. The computer restarts unexpectedly.

• The minimum system requirements for Zoo Tycoon 2 and Endangered Species
  Describes the minimum system requirements to play Zoo Tycoon 2. Provides a list of graphics hardware that is not supported and information about errors: “Zoo Tycoon 2 does not support your graphics card” and “You need at least 256MB of system memory to run Zoo Tycoon 2”

• Error message when you try to install Zoo Tycoon 2: Endangered Species: "Setup was unable to find a Zoo Tycoon 2 installation"
  Describes what to do if you receive the error “Setup was unable to find a Zoo Tycoon 2 installation on your computer and cannot proceed. Please install Zoo Tycoon 2 before attempting to install Zoo Tycoon 2: Endangered Species.”

• You may receive a "The file d3dx9_25.dll was not found" error message when you try to start a Microsoft game
  Describes what to do if you receive the error: The file d3dx9_25.dll was not found.

• “Zoo Tycoon 2 is not installed” error message when you try to install Zoo Tycoon 2: African Adventure
  Describes what to do if you receive the error “Zoo Tycoon 2 is not installed” when you try to install Zoo Tycoon 2: African Adventure.

More …

Running Zoo Tycoon 2 on Windows Vista™

Product Updates

• For the best Zoo Tycoon 2 experience on a computer running Windows Vista, visit the Windows Update home to view available updates.

Zoo Tycoon 2: Dino Danger Pack Support

Purchasing and Installing

• Dino Danger Pack is available for purchase only by downloading from www.zootycoon.com. Note that you must have Zoo Tycoon 2 installed on your PC before you can install Dino Danger Pack.

After you’ve installed Dino Danger Pack, you’ll notice the Dino Danger Pack icon in the upper-left corner of the opening Zoo Tycoon 2 screen. The dinos content appears in the game with your other animals, items, and campaign games.

Product Support

• If you have problems buying or downloading Zoo Tycoon 2: Dino Danger Pack, or if you have billing questions, contact Oberon Media support at http://www.oberongames.com/support.asp.

• If you have problems, installing, starting, or running Zoo Tycoon 2: Dino Danger Pack, visit http://support.microsoft.com/zootycoon2.

Zoo Tycoon: Complete Collection Support

For product support information, including common issues, frequently asked questions, helpful links, and how-tos visit the Zoo Tycoon Solutions Center

Here are some examples of issues you can receive assistance with resolving:

• Error message when you try to install a game: "Setup cannot install system files"
  When you try to install any one of the products that are listed in the "Applies to" section, you receive the following error message: Setup cannot install system files or update shared files if the files are in use. Before continuing, close any open applications.

• "Please insert your Zoo Tycoon CD-ROM" error message when you start Zoo Tycoon
  After you install Microsoft Zoo Tycoon: Dinosaur Digs, Marine Mania or Zoo Tycoon Complete Collection, you receive the following error message: Please insert your Zoo Tycoon: Dinosaur Digs CD, Marine Mania CD or Zoo Tycoon: Complete Collection CD-ROM.

• How to download and install update and bonus items in Zoo Tycoon
  Microsoft Zoo Tycoon update enhances performance in the area of zoo scalability and maintenance worker artificial intelligence. Zoo Tycoon bonus content includes extra animals, fancy buildings and scenarios.

More...